Brexit – What our EU Clients Need to Know:
The United Kingdom has officially left the European Union on 31 December 2020. This means that the EU laws no longer apply in the UK. This includes the passporting regime that enabled Hantec Markets, authorised and regulated by the FCA in the UK, to offer its services to the clients across all EU member states.
As an EU-based client you may be concerned about how this may affect your trading account and any EU laws-derived rights and protections associated with your account. Please read the information we have prepared for you to help with any questions you may have. This information may be of interest and particularly relevant to our individual clients and small businesses based in the EEA.
Will you continue to service my trading account?
We will take the steps available to us to continue to service you, following your local law and your national regulators guidelines.
I have open positions on my account? Will they be closed after Brexit?
Open positions on your account will remain open until you close them yourself. Please be reminded that your positions may be closed by us in accordance with the HML Terms and Conditions or if they can no longer remain open for regulatory reasons.
I am a new client based in the EU. Can I open a trading account with Hantec?
This will depend on your local laws and your local regulators’ guidelines.
How Brexit affects my financial protections?
The Financial Ombudsman Service helps settle disputes between customers and firms. More information on the access to the Financial Ombudsman Service after Brexit can be found on the Financial Ombudsman Service website here.
The FSCS is designed to protect customers if a firm becomes insolvent. More information on FSCS protection for investments after Brexit can be found on the Financial Services Compensation Scheme website here.
What is the procedure for submitting complaints after Brexit?
The procedure for submitting complaints remains unchanged and the full information is available here.
As before, our support staff are available to speak to you five days a week on +44 (0) 207 036 0850. Most concerns can be resolved by our Customer Support staff, who will do all they can to help. If they are unable to do so the complaint will be passed to a specialist team for investigation.
If you prefer, you can write to us at:
Hantec Markets Limited
12-14 Wilfred Street
Alternatively contact us by email to [email protected].
Where can I get more information?
We will be in touch with you about any further changes and updates. However, if you have any questions related to your trading account or products and services offered by us after Brexit, please do not hesitate to get in touch with us via email at [email protected] or LiveChat via the website.