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差價合約(CFD)為複雜工具,面臨因使用槓桿而快速虧損的高風險。68%的零售投資者帳戶在透過本服務提供商進行CFD交易時虧損資金。
您應該考慮自己是否已經瞭解差價合約的運行機制,以及您是否能夠承擔可能損失資金的高風險。

差價合約(CFD)為複雜工具,面臨因使用槓桿而快速虧損的高風險。68%的零售投資者帳戶在透過本服務提供商進行CFD交易時虧損資金。
您應該考慮自己是否已經瞭解差價合約的運行機制,以及您是否能夠承擔可能損失資金的高風險。

Complaints Procedure

Complaints Procedure: our support staff are available to speak to you five days a week on +230 489 7888. Most customers’ concerns can be resolved by our Customer Support staff, who will do all they can to help. If they are unable to do so the complaint will be passed to a specialist team for investigation.

If you prefer, you can write to us at:

Hantec Markets Limited
Suite 207, 2nd Floor, The Catalyst,
Silicon Avenue, 40 Cybercity
72201 Ebene
Republic of Mauritius

Alternatively contact us by email to [email protected].com

To help us investigate your complaint as quickly and efficiently as possible, please provide us with your name and address, a daytime telephone number on which we can contact you, and if contacting us in writing, your account details. Please provide a clear description of your complaint, and what you would like us to do to resolve it.

We will acknowledge receipt of your complaint within five business days and we will endeavour to resolve your complaint within 28 days. However, from time to time, it may be necessary to carry out further investigation to ensure we fully resolve your complaint. If this occurs we may require the maximum of eight weeks from the date of receipt of your complaint before we respond to you, we will keep you updated on the progress of your complaint.

Complaints Procedure: our support staff are available to speak to you five days a week on +44 (0) 207 036 0850. Most customers’ concerns can be resolved by our Customer Support staff, who will do all they can to help. If they are unable to do so the complaint will be passed to a specialist team for investigation.

If you prefer, you can write to us at:

Hantec Markets Limited
Hantec House
12-14 Wilfred Street
London
SW1E 6PL

Alternatively contact us by email to [email protected]

To help us investigate your complaint as quickly and efficiently as possible, please provide us with your name and address, a daytime telephone number on which we can contact you, and if contacting us in writing, your account details. Please provide a clear description of your complaint, and what you would like us to do to resolve it.

We will acknowledge receipt of your complaint within five business days and we will endeavour to resolve your complaint within 28 days. However, from time to time, it may be necessary to carry out further investigation to ensure we fully resolve your complaint. If this occurs we may require the maximum of eight weeks from the date of receipt of your complaint before we respond to you, we will keep you updated on the progress of your complaint.

In the unlikely event that we are unable to resolve your complaint within eight weeks of receipt, or if you are not satisfied with our final response, you can contact the Financial Ombudsman Service at:

Exchange Tower
London
E14 9SR

Complaints Procedure: our support staff are available to speak to you five days a week on +96265535999. Most customers’ concerns can be resolved by our Customer Support staff, who will do all they can to help. If they are unable to do so the complaint will be passed to a specialist team for investigation. If you prefer, you can write to us at:

Hantec Markets Limited Jordan
Suite 502, Fifth Floor
Building #164, Macca Street
Amman
Jordan

Alternatively contact us by email to [email protected]

To help us investigate your complaint as quickly and efficiently as possible, please provide us with your name and address, a daytime telephone number on which we can contact you, and if contacting us in writing, your account details. Please provide a clear description of your complaint, and what you would like us to do to resolve it.

We will acknowledge receipt of your complaint within five business days and we will endeavour to resolve your complaint within 28 days. However, from time to time, it may be necessary to carry out further investigation to ensure we fully resolve your complaint. If this occurs we may require the maximum of eight weeks from the date of receipt of your complaint before we respond to you, we will keep you updated on the progress of your complaint.

In the unlikely event that we are unable to resolve your complaint within eight weeks of receipt, or if you are not satisfied with our final response, you can contact the Financial Ombudsman Service at:

Al Mansoor Amir Street
3rd and 4th Floor
Arjan Area
Jordan
Amman
Telephone: +96265607171

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